Waste Removal Tufnell Park Terms and Conditions

These Terms and Conditions set out the basis on which Waste Removal Tufnell Park provides waste collection and related services to domestic and commercial customers. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Company means Waste Removal Tufnell Park, the provider of waste collection and related services.

1.2 Customer means any individual, household, business, organisation or other entity that requests or uses the services of the Company.

1.3 Services means the waste removal, collection, loading, transportation, disposal, recycling and associated services provided by the Company as agreed with the Customer.

1.4 Booking means a confirmed request for Services made by the Customer and accepted by the Company.

1.5 Waste means any items, materials, rubbish, junk, furniture, appliances, garden waste, construction waste or other substances to be removed by the Company, excluding any prohibited or hazardous items as defined in these Terms and Conditions or under applicable law.

1.6 Site means the premises, property or location from which the Company is requested to remove Waste.

2. Scope of Services

2.1 The Company provides waste removal and collection services within its operational service area, including Tufnell Park and surrounding districts, subject to availability, access and applicable regulations.

2.2 The exact nature, quantity and type of Services to be provided will be agreed with the Customer at the time of Booking, based on the information supplied by the Customer.

2.3 The Company reserves the right to refuse to provide Services where, in its reasonable opinion, it would be unsafe, unlawful, impractical or beyond the agreed scope of the Booking.

2.4 The Company may use its own vehicles and staff or approved subcontractors to deliver the Services. All Services will be carried out with reasonable care and skill in accordance with applicable UK laws and regulations.

3. Booking Process

3.1 Bookings may be made by telephone, email or any other communication channels made available by the Company from time to time.

3.2 When making a Booking, the Customer must provide accurate and complete information about:

a. The type and estimated volume or weight of Waste to be collected.

b. The address of the Site and any access restrictions.

c. Any time constraints, parking limitations or other relevant circumstances.

3.3 The Company will provide an estimated price and proposed date and time for the Services based on the information provided. Any estimate is subject to inspection of the Waste and Site on arrival.

3.4 A Booking is only confirmed when the Company accepts it and communicates confirmation to the Customer. The Company may decline a Booking at its sole discretion.

3.5 The Customer must ensure that an authorised person is present at the Site at the agreed time to grant access, confirm the Waste to be removed and approve any revised charges where necessary.

4. Service Charges and Pricing

4.1 Prices are generally based on the volume and type of Waste, the labour required, disposal and recycling costs, and any parking or access constraints. The Company may also charge for waiting time, additional labour, or special handling.

4.2 Any price quoted prior to arrival is an estimate only. The final charge may differ if:

a. The actual volume or weight of Waste is greater or less than described.

b. The Waste includes items not disclosed at the time of Booking.

c. Access to the Site is more difficult than stated or requires additional labour.

4.3 The operative or team attending the Site will assess the Waste and confirm the final price with the Customer before commencing work. If the Customer does not agree to the revised price, the Company may cancel the Service, and a call-out or cancellation fee may apply.

4.4 All charges are subject to applicable taxes and levies. The Company will provide an invoice or receipt upon request.

5. Payment Terms

5.1 Unless otherwise agreed in writing, payment is due in full at the time the Services are completed and before the Company leaves the Site.

5.2 The Company accepts payment by cash, major debit and credit cards, or other methods it may approve from time to time.

5.3 For business or account Customers, the Company may agree alternative payment terms in writing. In such cases, payment must be made within the agreed credit period from the date of invoice.

5.4 If the Customer fails to pay any amount due, the Company reserves the right to charge interest on overdue sums at the statutory rate, and to recover all reasonable costs of collection, including legal fees.

6. Cancellations and Amendments

6.1 The Customer may cancel a Booking by giving the Company reasonable notice prior to the scheduled arrival time.

6.2 If the Customer cancels less than 24 hours before the scheduled time, or fails to provide access when the team arrives at the Site, the Company may charge a cancellation or call-out fee to cover its costs.

6.3 Any request to change the date, time or scope of the Services is subject to availability and must be agreed by the Company. The Company is not obliged to accommodate requested changes.

6.4 The Company may cancel or reschedule the Booking due to circumstances beyond its reasonable control, including but not limited to severe weather, traffic disruption, vehicle breakdown, staff illness, safety concerns or legal restrictions. In such cases, the Company will endeavour to contact the Customer and arrange an alternative time.

7. Customer Obligations

7.1 The Customer must:

a. Ensure safe and reasonable access to the Site for the Companys vehicles and staff.

b. Obtain any necessary permissions for parking, access through shared areas, or entering private land.

c. Provide accurate information about the Waste and the Site at the time of Booking.

d. Ensure that the Waste is ready to be collected and that there are no prohibited or hazardous materials included unless specifically agreed.

7.2 The Customer must not ask or permit the Companys staff to undertake any illegal activities or to move items in a way that would contravene regulations or pose unreasonable risk to health and safety.

7.3 The Customer is responsible for securing any personal, confidential or valuable items before the Service begins. The Company is not responsible for loss of items that were not clearly identified to its staff and agreed for removal.

8. Waste Regulations and Prohibited Items

8.1 The Company operates in accordance with UK waste management legislation and regulations, including duty of care requirements for controlled waste.

8.2 The Customer confirms that they are the owner of the Waste or are authorised by the owner to arrange its removal.

8.3 Certain items are classified as hazardous or require special handling or permits, including but not limited to:

a. Asbestos or materials containing asbestos.

b. Chemicals, solvents, oils, paints, or gas bottles.

c. Clinical, medical or biological waste.

d. Explosives, firearms, ammunition or illegal substances.

e. Any waste classified as hazardous under UK law without prior written agreement.

8.4 The Customer must inform the Company in advance if any such materials are present. The Company may agree specific arrangements, additional charges or refuse to handle such waste.

8.5 If prohibited or hazardous materials are discovered after the Service has commenced, the Company may suspend work, adjust the price or cancel the Service. The Customer will be responsible for any additional costs or consequences arising from failure to declare such waste.

8.6 The Company will deliver Waste only to authorised disposal, transfer, treatment or recycling facilities and will take reasonable steps to maximise recycling and diversion from landfill where practicable.

9. Liability and Limitations

9.1 The Company will exercise reasonable care and skill when providing the Services. However, the Companys liability is limited as set out below.

9.2 The Company will not be liable for any loss, damage, cost or expense arising from:

a. Inaccurate or incomplete information provided by the Customer.

b. Pre-existing damage or defects at the Site or to items handled.

c. Reasonable wear and tear or superficial marks caused by the normal process of moving bulky items.

d. Failure to perform, or delay in performing, due to circumstances beyond the Companys reasonable control.

9.3 If the Company causes direct physical damage to the Customers property through negligence, the Companys liability will be limited to the reasonable cost of repair or, where repair is not reasonably possible, the replacement value of the damaged area or item, subject to fair wear and tear and depreciation.

9.4 The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of data, loss of opportunity or loss of goodwill.

9.5 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

9.6 The Customer must notify the Company in writing of any claim for damage or loss as soon as reasonably practicable and in any event within 7 days of the date of the Service. The Customer must provide reasonable evidence to support any claim.

10. Access, Parking and Permits

10.1 The Customer is responsible for ensuring suitable parking arrangements for the Companys vehicles, including any permits, vouchers or permissions required by local authorities or property managers.

10.2 Any parking fees, fines or penalties incurred as a result of incorrect or inadequate arrangements by the Customer may be charged to the Customer.

10.3 If the Company is unable to access the Site due to parking restrictions, locked gates, security issues or other access problems, the Company may treat the visit as a failed attendance and apply a call-out or cancellation fee.

11. Health and Safety

11.1 The Company is committed to operating safely and in compliance with health and safety regulations.

11.2 The Customer must ensure that the Site is reasonably safe for the Companys staff, free from hazards such as exposed wires, unstable structures, aggressive animals or dangerous substances.

11.3 The Companys staff may refuse to carry out work that they consider unsafe or that breaches health and safety laws or guidelines.

12. Complaints and Dispute Resolution

12.1 If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible to allow the issue to be investigated and, where appropriate, remedied.

12.2 The Company will use reasonable efforts to resolve complaints promptly and fairly. The Customer agrees to cooperate with any investigation, including providing photographs, documents or access for inspection if required.

13. Data Protection and Privacy

13.1 The Company may collect and process personal information about Customers for the purpose of managing Bookings, providing Services, handling payments, and administering its business.

13.2 The Company will handle personal data in accordance with applicable UK data protection laws. Customer information will not be sold to third parties and will only be shared where necessary to provide the Services, comply with legal obligations or protect legal rights.

14. Variation of Terms

14.1 The Company may update or amend these Terms and Conditions from time to time. The latest version will apply to new Bookings and Services.

14.2 Any variation to these Terms and Conditions requested by the Customer will only be valid if agreed in writing by an authorised representative of the Company.

15. Severability

15.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be deemed deleted, but the remaining provisions will continue in full force and effect.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of Services by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, formation or performance.

By making a Booking or using the Services of Waste Removal Tufnell Park, the Customer confirms that they have read, understood and agree to these Terms and Conditions.